Refund policy

Return & Refund Policy

Last Updated: July 8, 2026

Welcome to LAVI. We want you to be completely satisfied with your purchase. If you're not satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase, such as your order confirmation or receipt, is required.

Certain items may not be eligible for return, including:

  • Personalized or custom-made products.
  • Gift cards.
  • Items marked as final sale.
  • Products that have been used, damaged by the customer, or are missing parts not due to our error.

How to Start a Return

To initiate a return, please contact us at:

Email: contact@lavi.boutique

Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Photos if the item is damaged or defective

We will provide you with return instructions after reviewing your request.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at contact@lavi.boutique. Please include photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or you received a defective or incorrect item.

Return Shipping Costs

  • If the return is due to a change of mind, the customer is responsible for return shipping costs.
  • If the return is the result of our mistake, such as a wrong, damaged, or defective item, LAVI will cover the return shipping costs where applicable.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item. Contact us at contact@lavi.boutique to request an exchange.

Non-Returnable Items

  • Gift cards
  • Personalized or custom-made products
  • Final sale or clearance items
  • Items that have been used or are not in their original condition

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, you will need to follow our standard return process after receiving your order.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

LAVI
Email: contact@lavi.boutique

Privacy Policy

Last Updated: July 8, 2026

LAVI operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). LAVI is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment and transaction information.
  • Account information including usernames, passwords, preferences and settings.
  • Transaction information including items viewed, added to cart, purchased, returned, exchanged or canceled.
  • Communications with us including information included in customer support inquiries.
  • Device information including browser information, IP address, network connection and device identifiers.
  • Usage information regarding your interaction with the Services.

Personal Information Sources

  • Directly from you when you use our Services or communicate with us.
  • Automatically through the Services through cookies and similar technologies.
  • From our service providers who process information on our behalf.
  • From partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your information to process payments, fulfill orders, manage accounts, arrange shipping, process returns and provide customized shopping experiences.
  • Marketing and Advertising. We may use personal information for promotional communications and advertising where permitted by law.
  • Security and Fraud Prevention. We use information to authenticate accounts, prevent fraud and maintain a secure shopping experience.
  • Communicating with You. We use your information to provide customer support and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable laws and valid legal requests.

How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, payment processors, shipping companies, fulfillment providers and other service providers.
  • Business and marketing partners where permitted by law.
  • Third parties when requested or authorized by you.
  • Our affiliates or corporate group.
  • Authorities or other parties when required by applicable law.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services.

To learn more, visit the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Security and Retention of Your Information

No security measures are completely perfect or impenetrable. We retain personal information for as long as reasonably necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Your Rights and Choices

Depending on where you live, you may have rights including:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right of Portability
  • Right to manage communication preferences

If you reside in the UK or European Economic Area, you may also have rights relating to objection, restriction of processing, and withdrawal of consent.

To exercise your rights, contact us at contact@lavi.boutique.

Complaints

If you have concerns regarding how we process your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Contact

For questions regarding this Privacy Policy or to exercise your privacy rights, contact us at:

LAVI
Email: contact@lavi.boutique

Terms of Service

Last Updated: July 8, 2026

Welcome to LAVI. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store.

1. General

Throughout the site, the terms "we," "us," and "our" refer to LAVI. We reserve the right to update, modify, or replace any part of these Terms at any time.

2. Eligibility

  • You are at least 18 years old or have permission from a parent or legal guardian.
  • You have the legal capacity to enter into binding agreements.
  • The information you provide is accurate and complete.

3. Products and Services

We strive to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is completely accurate, current, or error-free.

4. Pricing and Payments

All prices are displayed in the currency shown at checkout. Payment must be completed before your order is processed.

5. Orders

After placing an order, you will receive an order confirmation email. We reserve the right to refuse or cancel orders due to suspected fraud, pricing errors, inventory issues, payment issues, or violations of these Terms.

6. Shipping and Delivery

Delivery times are estimates only. Delays may occur due to carriers, customs, weather, high shipping volumes, or circumstances outside our control.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

8. Intellectual Property

All website content, including text, graphics, logos, images, product descriptions, and website design, is the property of LAVI or its licensors.

9. Prohibited Uses

  • Using the website for unlawful purposes.
  • Attempting unauthorized access to our systems.
  • Interfering with website security or operation.
  • Uploading malicious software or harmful code.
  • Infringing the rights of others.

10. Disclaimer of Warranties

To the fullest extent permitted by law, our website and products are provided on an "as is" and "as available" basis.

11. Limitation of Liability

To the fullest extent permitted by law, LAVI shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

12. Privacy

Your use of our website is also governed by our Privacy Policy.

13. Third-Party Services

We are not responsible for the content, policies, or practices of third-party websites or services.

14. Governing Law

These Terms are governed by applicable laws in the jurisdiction where LAVI operates, without affecting mandatory consumer rights that may apply in your country of residence.

15. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in effect.

16. Contact Information

LAVI
Email: contact@lavi.boutique

Shipping Policy

Last Updated: June 26, 2026

Thank you for shopping with LAVI. We are committed to delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.
  • Orders are not processed, shipped, or delivered on weekends or public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

  • Standard Shipping: 6–12 business days
  • Delivery times begin after your order has been processed.

Please note that shipping times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, LAVI may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please allow up to 48 hours for tracking information to update.

Delays

  • Customs inspections
  • Weather conditions
  • Carrier delays
  • High shipping volumes
  • Public holidays

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, your order may be delayed or returned. Additional shipping costs may apply if the package must be resent.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at:

Email: contact@lavi.boutique

International Shipping

We ship to selected countries. International customers may be responsible for customs duties, taxes, or import fees required by their country's authorities.

Contact Us

LAVI
Email: contact@lavi.boutique

Legal Notice

Last Updated: June 26, 2026

This Legal Notice provides important information about the ownership and operation of the website LAVI.

1. Website Owner

Store Name: LAVI
Contact Email: contact@lavi.boutique

2. Purpose of the Website

The website operated under LAVI provides an online store offering various products for sale. Purchases are subject to our Terms of Service, Shipping Policy, and Return & Refund Policy.

3. Intellectual Property

All content available on this website, including text, images, logos, product descriptions, and design elements, is the property of LAVI or its respective licensors.

4. Liability Disclaimer

While we strive to ensure the accuracy of information on this website, LAVI does not guarantee that all content is complete, accurate, or up to date.

5. External Links

This website may contain links to third-party websites. We are not responsible for their content, accuracy, security, or privacy practices.

6. Applicable Law

This Legal Notice is governed by the laws applicable in the jurisdiction where LAVI operates.

7. Contact

For questions regarding this Legal Notice, contact us:

LAVI
Email: contact@lavi.boutique

Terms of Sale

Last Updated: July 8, 2026

These Terms of Sale govern the purchase of products from LAVI ("we", "us", or "our"). By placing an order through our website, you agree to these terms.

1. Orders

All orders are subject to acceptance and product availability. We reserve the right to refuse or cancel orders due to pricing errors, suspected fraud, payment issues, or stock availability.

2. Prices and Payment

All prices are shown in the applicable currency and may include taxes where required by law.

Full payment is required before processing and shipping your order.

3. Shipping and Delivery

Delivery times are estimates and may vary depending on location, carrier delays, customs processing, or other factors beyond our control.

Customers must provide accurate shipping information.

4. Product Information

We aim to ensure that all product descriptions, images, and details are accurate. However:

  • Colors may vary depending on screen settings.
  • Measurements are approximate and may vary slightly.
  • Minor differences do not necessarily constitute a defect.

5. Returns and Refunds

Please refer to our Return & Refund Policy for details regarding returns, exchanges, and refunds.

6. Right of Withdrawal (EU Customers)

If you are located in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, subject to applicable legal exceptions.

To exercise this right, contact us at contact@lavi.boutique.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the product and packaging.

8. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the purchase price of the product or products giving rise to the claim.

Nothing in these terms affects your statutory consumer rights.

9. Intellectual Property

All website content, including text, images, graphics, and branding, is the property of LAVI or its licensors and may not be copied or used without permission.

10. Privacy

Your personal data is handled in accordance with our Privacy Policy.

11. Governing Law

These Terms are governed by the laws applicable in the country where LAVI operates, without affecting mandatory consumer rights in your country of residence.

12. Changes to Terms

We may update these Terms of Sale from time to time. The version available at the time of purchase will apply to your order.

13. Contact

For any questions, contact us:

LAVI
Email: contact@lavi.boutique